Review for Gullo Mazda – January Experience I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments. When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that I would receive the money back from my overpayments so I could apply it toward my new payments. That never happened. Both Logan and the finance manager promised I would get my overpayment refunded, but it never came through. I still had to put money down, which makes no sense considering they told me the overpayments would cover it. It honestly feels like they took my money and lied to me, and this happened while I was pregnant — which makes it even more upsetting. To make matters worse, they removed my mother’s name from the lease even after telling me she didn’t need to do anything, which is against the law. And when I reached out for help, management did nothing to resolve the issue or support me in any way. Buyer beware. I will never purchase a vehicle from Gullo Mazda again, and I strongly recommend being cautious if you’re considering buying or refinancing here.

They don’t know how to treat a cash customer. Had an appointment booked at 3:00 and wasn’t seen until after 5:00. Was put in line behind 2 customers who were financing and did not have appointments. Connor initially delivered me the wrong vehicle and then had to have the right one prepped for delivery. I am a repeat customer at Gullo and sorry to say the customer service has really gone down hill. I am very disappointed in the service I received this time around.

I was purchasing from out of state, so I took some risk driving down. They had the best price out of the 10 dealerships that had the make/model/transmission/trim/colors I wanted. They worked with me almost entirely over email to get an out-the-door quote, and that's what I was charged when I got there. I asked them to get me out the door in 2.5 hours (no financing), and they were just barely able to do that. It was a good experience.

Thank you Steve Garbs, for making this transaction so quick and easy. You helped me find exactly what I was looking for. I’ll most definitely recommend this dealership and Steve Garbs.

Love doing business here. Salespeople are straightforward with none of the expected slime techniques I've repeatedly found at other dealers. Service is very good; more than once I've brought my car in that other Mazda dealers have failed to repair and their repair crew nails the problem and fixes it. Services prices are reasonable and their techs are straightforward. Prices are pretty competitive for new cars; do your comparison shopping and walk in as an informed consumer and you'll do fine here.

I just had an wonderful experience today. I wasn't really planning on purchasing a vehicle today. My plan was to go out of town to a dealership who offered me a good deal on a new Mazda CX 5 until met this awesome sales guy. His name is Phillip Brown. Told him of my plan, but I ask him if He can beat this offer, we can do business. We workout some numbers and a deal was made. Not pushy at all, made us feel comfortable the whole process, and took time to explain to us some features of the vehicle. If you are looking for a new car, go to Gullo Mazda and look for Phillip Brown and walk out the dealership happy with your new car.

We drove over 200 miles to purchase our vehicle and we are so happy that we did Because…Debbie Osgood provided for us the best experience we could have asked for in purchasing our vehicle. It was a wonderful, pleasant surprise from beginning to end! Debbie cares about what you want and goes out of her way to make sure you are satisfied with your experience and purchase. You come away with a feeling of knowing you went to the right dealership and had the perfect salesperson.

The entire staff at Gully Mazda is very nice and professional, and the service/parts team is especially great. Ii own two vehicles from Gullo and have been a happy customer for 7 years. Thanks!

Always excellent service. The service manager, Dan Wrider, always goes over and above to make sure that all is taken care of and that you are completely satisfied with all services performed. I’ve had my Mazda for 3 years and Gullo Mazda is the only place I’ve had it serviced.

Paid cash for a new vehicle purchased In February 2020. The sales manager was unprofessional and I have received zero assistance with my vehicle after the sale. Don’t buy here!

Went in for an inspection and the service manager told me that the windshield was tinted and would not pass. Then he said he would check with the technician. He did not come back until the car was failed for inspection. The service manager is a ride a**hole.

Not a good experience and didn’t seem trustworthy based on multiple interactions. I regret buying a car here. Tried to charge for window tinting which was already installed Extreme low-ball on initial trade offer Purchased a vehicle that needed a part replaced, which the dealer said they were certain would be done by a certain date. When that date rolled around, it was clear they had no idea where the needed part was; were clearly just saying things to get the sale done. This was highly inconvenient for me as a remote buyer. Windshield was replaced as agreed, but remote start antenna not attached back on windshield properly Car was delivered 800 miles away from it’s next service. Nickle-and-diming on a +$30K certified car. Car was to be delivered with a “full detail”. Interior surfaces weren’t completely wiped down. “Full detail” was a vacuum and quick wash. Took the vehicle to a local Mazda dealership shortly after delivery due to odd noises driving at highway speed; two tires were worn unevenly and needed an alignment. Not sure how Mazda certifies cars, but that’s very disappointing. I hope there are better Mazda dealerships out there as a first time owner of the brand.

Not only did $10.00 worth of quarters get stolen last year from here out of my car, but this time they didnt tighten the lug nuts and I drove it over a week and my tire almost fell off. Mazda says they will give me a free measly service and Tire Rotation smh ...no thank you..I want to live...and WHERE IS THE EYE ROLL EMOJI?????? IM GONNA GIVE THEM SOMETHING TOO! ON ONLINE bad REVIEW!.....and....my back up alert has not worked since I took it in last time, they tried telling me I dont have it on my car so I had to pull out all the standard bells and whistles to prove I do! And they say it's a coinsidence that it stopped working when I was there last time. Then he says they dont even know how to work on that. Eye roll again,...its supposed to be a mazda tech working on it and they should know that stuff. So much incompetence. I have a 2016 mazda 3 grand touring.

Requested synthetic oil change, however, it was service with conventional oil according to the invoice. Return the SUV to service to install synthetic oil. After a week of driving, I checked the oil and it was over filled by 1qt, check the invoice and saw where the technician had fill with 6 qts. instead of 5 qts. I will need to take off from work again to get this corrected. The service rep was courteous and helpful in correcting this error. If you take your vehicle in for service, check fluids before leaving the dealer service department. The service dept will need to earn my trust again before I can recommend this service center.

The staff are friendly honest professional and most helpful. The service department gets 5 Stars. They always manage to find the right vehicle, New or used, when I am buying.