Customer Testimonials

Great customer service!!! They are the best!

I genuinely cannot recommend Gullo Mazda of Conroe enough! My family has been purchasing vehicles here for over 10 years, and after recently purchasing my dream car, a 2026 Mazda CX-50 Turbo Meridian Edition, I can confidently say there's a reason we keep coming back! A special thank you to Debbie, who has taken care of my family for over a decade. Her honesty, dedication, and genuine care have never changed. She doesn't just treat you like another customer; she makes you feel like family, and that's something you don't find everywhere. I also want to thank Sergio, ... Read More

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Google - Nov 7, 2026

I genuinely cannot recommend Gullo Mazda of Conroe enough! My family has been purchasing vehicles here for over 10 years, and after recently purchasing my dream car, a 2026 Mazda CX-50 Turbo Meridian Edition, I can confidently say there's a reason we keep coming back! A special thank you to Debbie, who has taken care of my family for over a decade. Her honesty, dedication, and genuine care have never changed. She doesn't just treat you like another customer; she makes you feel like family, and that's something you don't find everywhere. I also want to thank Sergio, Lamar, and Kirk for making the entire experience so smooth and enjoyable. Everyone went above and beyond to make sure we were taken care of. My fiancée and I drove six hours round trip, and I would gladly do it again! It's amazing to see a dealership maintain the same level of trust, loyalty, and customer service after all these years. Thank you to the entire Gullo Mazda team for helping me bring home my dream car. You've earned our family's loyalty for over a decade, and I look forward to many more years! Highly recommend!

Had a great experience at Gullo Mazda of Conroe! Huge thanks to David Bracewell for making the entire process smooth, straightforward, and stress-free. Everything was exactly as promised, including the pricing and trade-in value. No typical dealership games, hidden surprises, or unnecessary pressure. Really appreciate the honesty and transparency. Highly recommend David!

I want to recognize Jorge Lujan at Gullo Mazda of Conroe for his outstanding customer service. From the beginning, Mr. Lujan was professional, respectful, transparent, and extremely responsive. He provided the detailed pricing and documentation I requested within minutes, answered my questions thoroughly, and kept me informed throughout the financing and purchasing process. After experiencing communication difficulties at several other dealerships, his willingness to go above and beyond made all the difference. His professionalism and dedication earned my business, and I highly recommend working with him if you're looking to purchase a vehicle.

Its an alright company but getting ahold of anyone on the phone is so suffering and then no one knows anything....i get transfered to just be told "ok let me transfer you to the right person"....like im so tired of these ai phone calls 🫩

I genuinely cannot say enough amazing things about this dealership and the incredible people who work here! If I could give more than five stars, I absolutely would! Debbie is truly one of a kind! She has been working with my fiancé’s family for over a decade, and there is a reason they continue coming back to her year after year. She consistently goes above and beyond to get them incredible deals, and she is genuinely one of the sweetest, most caring people you could ever meet. It’s rare to find someone who makes you feel like more ... Read More

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Google - Nov 5, 2026

I genuinely cannot say enough amazing things about this dealership and the incredible people who work here! If I could give more than five stars, I absolutely would! Debbie is truly one of a kind! She has been working with my fiancé’s family for over a decade, and there is a reason they continue coming back to her year after year. She consistently goes above and beyond to get them incredible deals, and she is genuinely one of the sweetest, most caring people you could ever meet. It’s rare to find someone who makes you feel like more than just another customer, but Debbie does exactly that. She truly makes you feel like family! We also had the absolute pleasure of working with Sergio, Lamar, and Kirk, who were all phenomenal! Every single person we interacted with was welcoming, helpful, patient, and genuinely dedicated to making our experience as wonderful as possible. You can tell that this team truly cares about their customers and takes pride in what they do. We actually drove SIX HOURS round trip just to come to this dealership, and I would do it again in a heartbeat! That alone should tell you how highly we think of this team. Buying a car is a huge decision, and having people you genuinely trust makes all the difference in the world. A massive thank you to Debbie, Sergio, Lamar, and Kirk for making this such an incredible experience! You have absolutely earned our loyalty, and we will continue recommending you to anyone and everyone looking for a vehicle. This is exactly how car buying should be, and I cannot recommend this dealership enough! ❤️

Had a great experience with the staff and super helpful when I had questions about the vehicle I was interested in. Shout out to Logan and Kirk for being patient and making the process easy!

Great experience purchasing my CX-50. David and Lamar made it as stress free and efficient as possible. They listened to where I wanted to land financially and worked with me to get there. Nice to be in and out in a few hours as well.

I want to give a huge thank you to Lamar in the finance department at Toyota of Gullo for all of his help! He was professional, patient, and extremely helpful throughout the entire process. He took the time to explain everything, answer my questions, and make sure I understood my options. I truly appreciate his hard work, excellent customer service, and dedication to making the experience as smooth as possible. Lamar went above and beyond, and I highly recommend working with him if you’re purchasing a vehicle. Thank you, Lamar, for everything!

I had a great experience at Gullo Mazda working with Jorge! The entire process was incredibly easy, and they worked with me to find a price I felt comfortable with. Jorge was friendly, helpful, and made the whole car-buying experience smooth and stress-free. I can’t recommend Gullo Mazda and Jorge enough!

They were phenomenal. They beat any other price I had gotten from other places. Sergio & Debbie were the best!!They did not tack on an other fees. The price we came to before I got there was the exact price I signed for. They were very knowledgeable. Car was detailed for me before leaving. The finance office was great to work with. I highly recommend

Absolutely the best buying experience! Logan made the process so easy for my daughter’s first car purchase! Definitely recommend!!

Amazing costumer care, walked in very hesitant but found my dream car and got incredible results for my buck. Young first time buyer and they did not try and get more money out of me than what was agreed upon. would definitely recommend!

Logan is amazing!! she works hard for her clients to make sure they get the car they want. Logan helped me get my cx-50 hybrid and my fiancé his car as well. She is great.

Logan and the team at Gullo Mazda were absolutely amazing. They made my first time car buying experience as painless as possible! Everyone was so kind and did all they could to get me the exact car I wanted at a price I was happy with. Would absolutely recommend this dealership!

Great experience with Brendan Burke. Help us go through our options and gave us time to figure out what we wanted.

I highly recommend this dealership especially recommend the salesman Zachary R. Zach and the staff made the purchase incredibly easy and hassle-free. Our first phone call we negotiated a deal that no other dealership within the tri-city area could beat. Best part is that the phone call only took 15 minutes. Right after he sent me a copy of the invoice listing every detail we negotiated. Once I got to the dealership Zach had all the paperwork sorted out and didn't try to haggle me with extra fees. My family and I were driving out with a new car in ... Read More

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Google - Oct 9, 2026

I highly recommend this dealership especially recommend the salesman Zachary R. Zach and the staff made the purchase incredibly easy and hassle-free. Our first phone call we negotiated a deal that no other dealership within the tri-city area could beat. Best part is that the phone call only took 15 minutes. Right after he sent me a copy of the invoice listing every detail we negotiated. Once I got to the dealership Zach had all the paperwork sorted out and didn't try to haggle me with extra fees. My family and I were driving out with a new car in an hour.

I have an excellent experience visiting this dealership. Starting from beginning they all are very much professional and cooperative. They helped me out to make a best deal and Make it happen to buy a car. I sincerely thanks to Mr. Adam Asher, Mr. Zach, Mr. Lamar Wright (Finance Manager) and their Manager. They all are awesome and best. Highly recommended this dealership.

Nice dealer, good people

Logan is awesome and was extremely helpful with the purchase of our new car! Great experience. Highly recommend!

Amazing experience w/Logan, Sergio, and all employees. Highly praise them for patience, thoroughness, kindness, and ideal customer service.

Debbie, George, and Lamar really took care of me. They didn’t take advantage of a woman going to buy a car. They were honest, and worked hard to get me the best rate!

Although I did not end up purchasing my vehicle from this dealership, I had to leave a review because the service here was fantastic. They did not spam me with calls and overall it was a great experience. I would recommend them!

I really enjoyed my experience at Mazda, they were extremely helpful and very kind. George and Adam were the ones who helped me. George not only made sure I was getting a great deal but a great safe and reliable car!

Debbie and Lamar are the dream team they made the whole experience seamless from beginning to end, I would definitely be recommending this dealership to family and friends

Very disappointed in the way I was treated.I purchased a pre owned vehicle form this dealership.Took the vehicle with bad motor mounts didn't ask for it to be repaired. Keep in mind this vehicle was 15k.My sales man Phillip couldn't even get me a full tank of gas!Considering I'm buying a car with bad motor mounts & have to drive 1hr back home,I figured the least I could get was a full tank of gas.The store GM Anthony sent a generic letter asking about my experience.I did email Anthony & 5... Read More

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Google - Sep 21, 2026

Very disappointed in the way I was treated.I purchased a pre owned vehicle form this dealership.Took the vehicle with bad motor mounts didn't ask for it to be repaired. Keep in mind this vehicle was 15k.My sales man Phillip couldn't even get me a full tank of gas!Considering I'm buying a car with bad motor mounts & have to drive 1hr back home,I figured the least I could get was a full tank of gas.The store GM Anthony sent a generic letter asking about my experience.I did email Anthony & 5months later still haven't heard from him.

I have a Mazda which I brought in for an oil change. They text customers a film that shows the work done and suggests other necessary repairs. Very professional. Also there not pushy like some other dealerships. Glad I bought from them.

It was Labor Day weekend, also my birthday. I was headed to my sister's house to spend it with her. There was an accident that had just happened ahead of me. There was debris in my lane and I could not avoid it. My worst fear...a blow out on I45! Long story short, I had to have my car towed because it was a front tire and my Mazda cx-5 will not drive with a spare on the front. I decided to take it to Gullo Mazda for a new tire. I thought my weekend was ruined. Jonathan ... Read More

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Google - Sep 14, 2026

It was Labor Day weekend, also my birthday. I was headed to my sister's house to spend it with her. There was an accident that had just happened ahead of me. There was debris in my lane and I could not avoid it. My worst fear...a blow out on I45! Long story short, I had to have my car towed because it was a front tire and my Mazda cx-5 will not drive with a spare on the front. I decided to take it to Gullo Mazda for a new tire. I thought my weekend was ruined. Jonathan was there to help, he could tell I was upset. He said he could put me in a loaner and assured me everything would be fine. I felt better immediately! The process was so quick and easy, in no time I was back on my way to my sisters. I picked my car up a few days later and everything was handled perfectly. I will not hesitate to go back if I ever have any problems. I highly recommend Gullo Mazda Service, especially Jonathan!

Zach, Lamar, and Logan were super helpful and patient with me. They stayed super late to make sure I was able to go home with my new car. Very easy and seamless process and truly down to earth team. I’m super grateful I decided to choose Gullo Mazda!!

My wife and I had a wonderful experience with David Bracewell. He was an absolute professional and he showed us a tremendous amount of respect throughout our experience. We had previously looked at other dealerships and no other place matched the treatment we received from David and the Gullo Mazda team

Highly recommend this place, I got a four wheel alignment and it was quick and easy. The staff was very professional and fast aswell!

I went in feeling very nervous as a first time buyer but Miss Debbie made me feel comfortable right away and got me leaving with a car. I am so proud of the car I got and the other staff was so nice to me and my son. I highly recommend

After months of researching cars and dealing with sales reps, I can honestly say it was a breath of fresh air to come across Gullo Mazda and Logan Johnson. We were given straight forward information, a great price, and we were not pressured into anything we didn’t want. It was the best dealership we dealt with by far. I would highly recommend Gullo and Sales Rep Logan.

There are not enough good things to say about the sales department here. I unexpectedly had to get a new car at a very last minute due to a difficult situation. I was very worried that I was going to go in and have to deal with a lot of hassle to get into a car, but that was definitely not the case. Every single person I met there worked so hard to get me the best deal and that alone meant a lot to me, but it was also the compassion that I felt during the entire exchange. These ... Read More

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Google - Sep 8, 2026

There are not enough good things to say about the sales department here. I unexpectedly had to get a new car at a very last minute due to a difficult situation. I was very worried that I was going to go in and have to deal with a lot of hassle to get into a car, but that was definitely not the case. Every single person I met there worked so hard to get me the best deal and that alone meant a lot to me, but it was also the compassion that I felt during the entire exchange. These people love their job and they care about the people they’re working with. I cannot recommend this dealership enough. I had the pleasure of working with Quinn, Debbie, Kirk, and Christina. It’s been a week since I first stepped into the dealership and I am still amazed at how kind they all were. I would highly recommend this dealership anyone who is in the market for a car and I will be back for any future cars.

Logan is a wonderful person to work with! Very easy going and kind!

Wow... philip brown is just a real guy who tries his best to make it to where you'll feel extremely comfortable buying a new car. Extremely professional and empathetic to situations.

I recently purchased a new Miata from Zachary Roman at Gullo Mazda in Conroe, TX. Zachary was very knowledgeable and always willing to go the extra mile towards customer satisfaction. He and the rest of the Gullo team made the car buying experience a pleasure, not something I can say about other past new car buying experiences. Highly recommended!

I had an absolutely wonderful and very professional experience at Gullo Mazda while buying a CX50. From start to finish Zach the sales guy was excellent. He provided me with complete knowledge on all the cars, answered all my questions and most of all was a very pleasant young man to deal with! Overall everyone at the dealership seems very professional and customer service is top notch! Highly recommend this place and esp Zach if someone is looking for a Mazda which is an amazing brand compared to the likes of Honda and toyota.

Stop in to look at pricing for car for my daughter. We had an awesome experience. Our Sales Consultant Quinn was amazing. Got her into a great car in a price the range we were looking for. They were great and professional!

Over the phone experience with Cassandra was less than great. She was rushy and unsympathetic about something as big as MY CAR. My car won’t be serviced by this Gullo Mazda ever again. Didn’t even step in the building and felt like i was bothering her about asking for an update regarding my car. I don’t work there so how would I know it’s gonna take yall a WEEK just to do a diagnosis, could’ve just went to Autozone. Edit: the response to My review should say everything lol no need for a manager. i ... Read More

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Google - Aug 28, 2026

Over the phone experience with Cassandra was less than great. She was rushy and unsympathetic about something as big as MY CAR. My car won’t be serviced by this Gullo Mazda ever again. Didn’t even step in the building and felt like i was bothering her about asking for an update regarding my car. I don’t work there so how would I know it’s gonna take yall a WEEK just to do a diagnosis, could’ve just went to Autozone. Edit: the response to My review should say everything lol no need for a manager. i just removed my car out the shop, save me some time, headache and money. Problem was resolved at home.

After 10 years after buying out last Mazda from Logan we reached out to her and she found us the perfect car all over again

Logan was was easy-going in assisting us in purchasing a vehicle for our daughter, great customer service

The moment we got here it was a very pleasant experience. Logan was so easy to work with, super helpful and made buying a new car a great experience.

Logan was an awesome sales representative for Gallo Mazda. Our experience was seamless and a wonderful experience. Logan is very helpful and knowledgeable. We would definitely request her for any future purchases For friends and family.

Want to give a shoutout to David, Debbie, and Mitch. I was very wary of getting fleeced buying a new car, but David gave me the most reasonable price across all the dealerships I negotiated with, and Debbie walked me through the buying process with no hassle. Mitch was also helpful in outlining the finance contract terms, and there were no hidden terms or upsells. I live a bit south of Conroe so it’s definitely a drive, but the experience I had here was more than worth it. The only minor nitpicks I have are the listed vs actual ... Read More

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Google - Aug 22, 2026

Want to give a shoutout to David, Debbie, and Mitch. I was very wary of getting fleeced buying a new car, but David gave me the most reasonable price across all the dealerships I negotiated with, and Debbie walked me through the buying process with no hassle. Mitch was also helpful in outlining the finance contract terms, and there were no hidden terms or upsells. I live a bit south of Conroe so it’s definitely a drive, but the experience I had here was more than worth it. The only minor nitpicks I have are the listed vs actual mileage (9 vs. ~35, so definitely test driven a bit), and I did have to specifically ask for a shorter term, since the finance office automatically assumed a 72 month loan. Other than that, I was happy with my buying experience, and I’d definitely make Gullo my first pick for the next car I purchase.

Logan Johnson provided the best car purchasing experience. It was very efficient and transparent. She was professional and directly focused on what drives value for us.

Logan is the best ! Mitch with finance was awesome too! Seamless and easy, no BS

I bought my previously owned Mazda CX-5 from Gullo Mazda Dealership in Conroe, Texas, and it has been the most reliable and flexible vehicle I’ve ever owned! - Today, at 134,000 miles, I brought her in for service, and all she needed was an oil change. Everything else checked out above average. I keep up with regular maintenance because I believe taking care of a good vehicle is one of the best ways to make it last, but the long-term reliability of this CX-5 continues to impress me! The Gullo Mazda service department has also been part of that experience. ... Read More

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Google - Aug 18, 2026

I bought my previously owned Mazda CX-5 from Gullo Mazda Dealership in Conroe, Texas, and it has been the most reliable and flexible vehicle I’ve ever owned! - Today, at 134,000 miles, I brought her in for service, and all she needed was an oil change. Everything else checked out above average. I keep up with regular maintenance because I believe taking care of a good vehicle is one of the best ways to make it last, but the long-term reliability of this CX-5 continues to impress me! The Gullo Mazda service department has also been part of that experience. They truly stand behind all the vehicles and have helped me care for mine with excellence. Mazda even sends service coupons by mail and email, which helps keep routine maintenance more affordable. - In uncertain economic times, when people are looking for a dependable car, affordable maintenance, long-term reliability, and real value for their money, I think experiences like mine matter when looking for a vehicle you can count on.

I worked with Logan to get myself a new Mazda. She was very informative very fair and very happy to answer any questions I had. Truly turned an experience I was expecting to be stressful into an easy stress free one!

Logan is so knowledgeable & helpful. I was nervous because it was my first time buying a car & Logan made it so easy! Would recommend to anybody interested

Sergio the sales manager first showed us a car with a busted transmission and pulling severely to the right I pointed it out and they agreed the transmission was shot but still tried selling it to me then showed me a Nissan rogue which had issues and made me wait a week while they repaired parts that I pointed out were wrong two weeks later the part they replaced was either defective put on wrong or not the right part because he tells me we're going to have to order a Nissan part I wonder why you didn't ... Read More

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Google - Jul 22, 2026

Sergio the sales manager first showed us a car with a busted transmission and pulling severely to the right I pointed it out and they agreed the transmission was shot but still tried selling it to me then showed me a Nissan rogue which had issues and made me wait a week while they repaired parts that I pointed out were wrong two weeks later the part they replaced was either defective put on wrong or not the right part because he tells me we're going to have to order a Nissan part I wonder why you didn't just do that in the first place. Now we're having complete power loss unable to shut the car off and he conned us into putting an extra thousand down for a powertrain warranty I now have him on video stating he will not even give us a copy of the warranty nor would diagnose the problem to affirm whether it's under warranty or not. The issue started a week ago which I had it dropped off by a tow truck they drove it for 5 minutes and handed me the keys back stating there's nothing wrong now the same issue is happening again could not turn the car off complete power loss would not even turn the hazard lights on while driving 20 miles an hour back home I took it up to Mazda today and they would not even diagnose it in fact Sergio after waiting 45 minutes for him to get to work diagnosed it for the service tech apparently he's a mechanic and said it doesn't qualify under the warranty will he won't know that seeing how he's not a mechanic nor would let his mechanic diagnose it further nor would uphold the warranty and give us a loaner car while they do so trying to make us pay for it out of our pocket. So Sergio is selling lemons knowingly how do you not know the car won't get out of first gear and then claiming they fixed a part but put on some Chinese part which I had to bring back two weeks later to have them fixed correctly and then claim that it was under Goodwill that we did that out of a favor no you should have fixed the car with the correct part in the first place now we're having further issues and they won't even diagnose it. I've gotten all of my vehicles from The gullos I just paid off a 17 equinox I bought from the Chevrolet sister dealership and because I went to school with the gullos I've been a lifetime customer I will never ever again because of one bad sales manager will ever buy another vehicle from The gullos again. Don't let them con you into putting an extra thousand down for the warranty because they won't uphold their end of the bargain

Service was fine but after it was done they had my car sit there for almost an hour. Someone put into the computer that I’d come pick it up later, even though I was asked when I first came in and I said that I would sit in the lobby and wait. They knew I was there so kind of disappointed that I wasted an extra hour of my life on the weekend.

Called dealer to inquire about selling my car to them and wanted to know their process and to provide some insight on my vehicle to see if I would meet their qualifications. A sales representative recorded some basic information and stated that a sales manager would get in touch with me but I was ghosted. Attempted to follow up and was disconnected due to long hold time. Didn’t have to high hopes since I was selling and not buying but based on the reviews I thought this dealer would be a great option but it was not.

Test drove a 2025 preowned Mazda cx-5, 3/3/26. Car had multiple paint chips on bumper as well as a dent. There was also a scratch on the front. This was a white car so all of these were quite noticeable. I realize some preowned vehicles will have minor damage on them but that is not what irked me. It was the quoted price, $31,798. Of course this was negotiable, but why would I waste my time negotiating on an extremely overpriced damaged car. I don't know if Sergio (sales manager) thought I had no experience in buying cars or it was because ... Read More

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Google - Mar 13, 2026

Test drove a 2025 preowned Mazda cx-5, 3/3/26. Car had multiple paint chips on bumper as well as a dent. There was also a scratch on the front. This was a white car so all of these were quite noticeable. I realize some preowned vehicles will have minor damage on them but that is not what irked me. It was the quoted price, $31,798. Of course this was negotiable, but why would I waste my time negotiating on an extremely overpriced damaged car. I don't know if Sergio (sales manager) thought I had no experience in buying cars or it was because I was a woman. Maybe both? I've purchased many cars over the course of 40 years so I understand the game and how to negotiate, but that starting price was insulting. They didn't pressure me and they were nice, but the bottom line is otd price and how much time I'm going to have to put in negotiating. Zac was my salesperson and he was very knowledgeable and answered all of my questions with ease. I know he doesn't set the sales price so I don't hold him responsible. Ladies do your own research and know when it's time to walk away.

Currently very disappointed how Mazda has been treating me. I love my car but really service/manners have been awful! Update: 7/9/26 I had decided to let it go. As this did not needed to take any of my peace. But once again MICHAEL seems to lack manners on all cases. I am SO done with him & management for that matter. Please don’t comment to call you because you DONT answer any phone calls or show your face when I’m in person.

Do not buy the RoadVantage Coverage, it is a scam. I tried to get it cancel at the Dealership after selling my vehicle for a prorated refund and I was told by the dealership that they will not cancel it for me even thought the contract Terms and Conditions says that I can cancel at the dealership at any time to get a prorated refund. RoadVantage also told me that I can cancel it at Dealership. Sales Manager stated that the protection was added before I purchase the vehicle, if I didn't agreed to buy it they would have ... Read More

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Google - Feb 27, 2026

Do not buy the RoadVantage Coverage, it is a scam. I tried to get it cancel at the Dealership after selling my vehicle for a prorated refund and I was told by the dealership that they will not cancel it for me even thought the contract Terms and Conditions says that I can cancel at the dealership at any time to get a prorated refund. RoadVantage also told me that I can cancel it at Dealership. Sales Manager stated that the protection was added before I purchase the vehicle, if I didn't agreed to buy it they would have lost the money they spent on the conditioning of the seats and windshield. Also, when I bought the vehicle I was told that if I didn't buy this agreement I would had been able to get the special finance rate. UPDATE: I contacted Mazda USA and this is their respond, pretty much they won't do anything to help either: "Hello, my name is Jordon, I will be more than happy to assist you today. Thank you for sharing the details of your experience. We understand how frustrating this situation must be. However, the RoadVantage Preferred Care Advantage Contract is a third-party agreement and is not issued, administered, or controlled by Mazda. Because of this, we are unable to cancel the contract, authorize a refund, or intervene in the contractual terms. While we absolutely value your loyalty, Mazda dealerships are independently owned and operated businesses. Because of this, we are not able to require a dealership to take specific action regarding a third-party contract. Additionally, the RoadVantage agreement is not issued or administered by Mazda directly, which means we cannot cancel, modify, or refund the contract on your behalf."

I was excited to buy a car here but the sale person I was working with seemed to be a new person that lack customer service, respect and insisted on strong arming me into a decision. I briefly met the manger who was a lot more hospitable so maybe i just had a unique experience.

Review for Gullo Mazda – January Experience I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments. When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that ... Read More

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DealerRater - Dec 11, 2025

Review for Gullo Mazda – January Experience I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments. When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that I would receive the money back from my overpayments so I could apply it toward my new payments. That never happened. Both Logan and the finance manager promised I would get my overpayment refunded, but it never came through. I still had to put money down, which makes no sense considering they told me the overpayments would cover it. It honestly feels like they took my money and lied to me, and this happened while I was pregnant — which makes it even more upsetting. To make matters worse, they removed my mother’s name from the lease even after telling me she didn’t need to do anything, which is against the law. And when I reached out for help, management did nothing to resolve the issue or support me in any way. Buyer beware. I will never purchase a vehicle from Gullo Mazda again, and I strongly recommend being cautious if you’re considering buying or refinancing here.

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Review for Gullo Mazda – January Experience I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments. When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that ... Read More

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Google - Dec 10, 2025

Review for Gullo Mazda – January Experience I went to Gullo Mazda in January because I was told there would be great financing deals if I refinanced my car early. At the time, I had made several overpayments on my vehicle because I was working hard, going to school, and pregnant. My goal was to make sure I had enough money saved for maternity leave while still keeping up with my car payments. When I arrived, they did not offer me any incentives or a competitive interest rate. Instead, they gave me a terrible interest rate and Logan assured me that I would receive the money back from my overpayments so I could apply it toward my new payments. That never happened. Both Logan and the finance manager promised I would get my overpayment refunded, but it never came through. I still had to put money down, which makes no sense considering they told me the overpayments would cover it. It honestly feels like they took my money and lied to me, and this happened while I was pregnant — which makes it even more upsetting. To make matters worse, they removed my mother’s name from the lease even after telling me she didn’t need to do anything, which is against the law. And when I reached out for help, management did nothing to resolve the issue or support me in any way. Buyer beware. I will never purchase a vehicle from Gullo Mazda again, and I strongly recommend being cautious if you’re considering buying or refinancing here.

Sounds like yall need to replace 4 new tires!

They don’t know how to treat a cash customer. Had an appointment booked at 3:00 and wasn’t seen until after 5:00. Was put in line behind 2 customers who were financing and did not have appointments. Connor initially delivered me the wrong vehicle and then had to have the right one prepped for delivery. I am a repeat customer at Gullo and sorry to say the customer service has really gone down hill. I am very disappointed in the service I received this time around.

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WARNING if you buy a car from gullo mazda in conroe please make sure you get the tires checked somewhere immediately for interior dry rot. I was specifically told that they put brand new tires on my car. They were different and completely unused,, not new. I just found out, three months later that the back tires are from 2019 and front from 2024. They look new because they were stored in the heat without use. The back ones are 90% destroyed inside with huge cracks. There is ZERO way to tell from the outside. You have to fold them back and only ... Read More

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Google - Oct 21, 2025

WARNING if you buy a car from gullo mazda in conroe please make sure you get the tires checked somewhere immediately for interior dry rot. I was specifically told that they put brand new tires on my car. They were different and completely unused,, not new. I just found out, three months later that the back tires are from 2019 and front from 2024. They look new because they were stored in the heat without use. The back ones are 90% destroyed inside with huge cracks. There is ZERO way to tell from the outside. You have to fold them back and only a professional should mess with that. This could have caused an accident during a blowout. I wonder how many people actually know they are driving on rotten tires. UPDATE: They will replace the tires "at cost", but I live an hour away, cannot drive there on rotten tires, and I have to leave for my mother's funeral. They won't reimburse me for new tires at Discount. They won't shell out $300 to keep their integrity. That says A LOT. PS I always record conversations at dealerships and doctor offices. I have proof of what the salesman Logan said to me.

I was purchasing from out of state, so I took some risk driving down. They had the best price out of the 10 dealerships that had the make/model/transmission/trim/colors I wanted. They worked with me almost entirely over email to get an out-the-door quote, and that's what I was charged when I got there. I asked them to get me out the door in 2.5 hours (no financing), and they were just barely able to do that. It was a good experience.

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Debbie Osgood in sales is absolutely amazing. The service department, however, needs a little revamping. I have gone in with concerns and was dismissed as if I didn't know what I was talking about regarding how my vehicle was driving. In the latest incident, it was discovered that my tires were not being rotated and the plastic cover that protects the oil filter/plug was not placed back on my car. The wash that's being done on the cars, I understand that it's complimentary, however, I don't understand why it's a 'run thru the wash' ... Read More

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Google - Sep 16, 2025

Debbie Osgood in sales is absolutely amazing. The service department, however, needs a little revamping. I have gone in with concerns and was dismissed as if I didn't know what I was talking about regarding how my vehicle was driving. In the latest incident, it was discovered that my tires were not being rotated and the plastic cover that protects the oil filter/plug was not placed back on my car. The wash that's being done on the cars, I understand that it's complimentary, however, I don't understand why it's a 'run thru the wash' job. I expected a little more effort; maybe it could at least be dried off or something. I'm not saying don't go here, but I would advise you to check your vehicles thoroughly before you leave.

Awful service department, they were great last time I came not sure what happened. Waited 3 hours oil change and tire rotation WITH an appointment. Guy came out with a clipboard and wrote my name down when I got there, all downhill from there. Get in my car and find this mess on my passenger floor!

These guys looks like don’t want a new buyer. No offers.

My husband and I bought a brand new (Yes, brand spanking new) Mazda 3 on September 4th. The very next morning, the engine light came on. They assured us, after a diagnostic at their shop, that it was a faulty wire. On the 9th, 5 days later, the engine light came on once again. We took it back to their shop where they then told us that this is an issue Mazda knows about, and “they are trying to fix”. We have had this car less than week and it’s already been in the shop twice… with less than 300 miles. Yes, ... Read More

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Google - Sep 9, 2025

My husband and I bought a brand new (Yes, brand spanking new) Mazda 3 on September 4th. The very next morning, the engine light came on. They assured us, after a diagnostic at their shop, that it was a faulty wire. On the 9th, 5 days later, the engine light came on once again. We took it back to their shop where they then told us that this is an issue Mazda knows about, and “they are trying to fix”. We have had this car less than week and it’s already been in the shop twice… with less than 300 miles. Yes, the car is under warranty, but does anyone with a full time job have the time to keep bringing it into the shop on a weekly basis? This is completely unacceptable for any consumer.

Absolutely worst customer service. In case of an issue with the documentation there is no one who can help. I have requested to talk to GM, title supervisor, anyone who able and willing to correct and issue of incorrectly completed documents by the Gullo employee, it was a dead end. Followed up with emails, creating paper trail, only options left is to submit to tx dmv.

Have a service plan, had an appointment scheduled for an oil change and tire rotation, but was still told my wait time would be 1 hour and 45 minutes. Very disappointed that my wait time was the same as another person with no appointment.

I visited Gullo Mazda with the intention of buying a Mazda, but the sales process was extremely unprofessional and misleading. The staff changed numbers (Sergio Zamora), manipulated offers, and made it seem like they were doing me a favor, when in reality they were trying to shift figures to their advantage. I felt tricked and undervalued as a potential customer. Because of this, I decided not to complete the purchase and buy in Greenway Mazda. I have reported this experience to Mazda North America and the Better Business Bureau. If you value honesty and transparency, I strongly recommend thinking twice ... Read More

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Google - Aug 23, 2025

I visited Gullo Mazda with the intention of buying a Mazda, but the sales process was extremely unprofessional and misleading. The staff changed numbers (Sergio Zamora), manipulated offers, and made it seem like they were doing me a favor, when in reality they were trying to shift figures to their advantage. I felt tricked and undervalued as a potential customer. Because of this, I decided not to complete the purchase and buy in Greenway Mazda. I have reported this experience to Mazda North America and the Better Business Bureau. If you value honesty and transparency, I strongly recommend thinking twice before dealing with this dealership.

This happened a year ago but it still makes me really pissed. The lady told me she could give me a really good price, so I prepared the check and drove all the way here. But when I arrived, she kept me waiting for 30 minutes and then just told me the low-price car was gone. The only option was a much higher price. I believe this is a classic trick to fool and attract people. Very insincere and unprofessional.

Mitch in the financing department is probably the least customer service friendly person you can imagine, which is shocking when you think that he is the one closing the deal... I purchased a vehicle here recently, and the experience was subpar, they are sales people, expect 'salesy' without the friendly-ness. When i first walked up to mitch in financing to ask if i could meet with him, he said "i dont even know who you are", it was an interesting way to say hello. Now after the fact its like pulling teeth trying to manage my loan. I ... Read More

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Google - Aug 10, 2025

Mitch in the financing department is probably the least customer service friendly person you can imagine, which is shocking when you think that he is the one closing the deal... I purchased a vehicle here recently, and the experience was subpar, they are sales people, expect 'salesy' without the friendly-ness. When i first walked up to mitch in financing to ask if i could meet with him, he said "i dont even know who you are", it was an interesting way to say hello. Now after the fact its like pulling teeth trying to manage my loan. I was told about an issue with a refund request, and then in trying to resolve have emailed 3 times with no luck in a response back. Its clear when they dont see you as profitable to them anymore.... This is my update since they replied, trying to "help" me... i emailed mitch asking for an update, still no reply. I called paula who responded to this review, no answer or call back. I texted the customer service number, Ashley answered but never got the answer I'm looking for. Im trying to cancel the warranty and gap coverage, they are holding my refund, and purposely ignoring me.

Before even coming into the dealership I put in an application online. Upon arrival the lady at the front desk helped but taking my to a sales person. As I currently sit at this man’s desk, he’s very bland. He goes to a manager or something and then comes back, tells me how much I need down to proceed and that was it. Didn’t have a conversation, assumed that I didn’t have the down so wasn’t even interested in moving forward. I’ll take my hard earned money and go to a different dealer.

I had texted Gullo Mazda,got in touch with Philip. the cx5 mazda car was not as advertised. Good old bait and switch

I came in wanting a used car and ended up getting a new car. I love the vehicle I picked out. I also love that it didn't take all day to do the paper work. What I didn't love was feeling like I was being taken advantage of. My sales man seemed nice at first and was very accommodating while choosing what I wanted to buy. When it came to signing papers and going over packages, I told him I didn't want a special package and to take it off. He stared at me for what felt ... Read More

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Google - Feb 20, 2025

I came in wanting a used car and ended up getting a new car. I love the vehicle I picked out. I also love that it didn't take all day to do the paper work. What I didn't love was feeling like I was being taken advantage of. My sales man seemed nice at first and was very accommodating while choosing what I wanted to buy. When it came to signing papers and going over packages, I told him I didn't want a special package and to take it off. He stared at me for what felt like an extra few seconds and said he would go talk to his manager. He came back, said it was ctaken care of" and it all seemed good like it was removed. We went to the finance office and that man was very nice. As we were going over paperwork I saw that the special package had not been removed! My sales man came back in and told me "I thought you wanted it" and threw in "let me talk to my manager". The manager comes in with the sales man and I told them again I don't want it. The manager says he needs to "call Mr. Gullo" and asked if it would prevent me from making a purchase. I didn't like the manager or my sales man. The finance guy was great. I left feeling like they tried to make advantage of me. Please read what you are signing. I will not be coming back to this Mazda location.

We purchased a used vehicle from Gullo Mazda on October 3rd. We noticed a slight judder while accelerating during test drive, but assumed it was because the vehicle contained a CVT instead of a traditional transmission. We asked if there was anything wrong with it and was assured there was not and that it had been inspected. It continued to do the same acceleration judder at a continually increasing rate so we went to get it diagnosed at a local dealership just in case, we were told the CVT chain slips around 2000rpm and the entire transmission needs to be ... Read More

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Google - Nov 25, 2024

We purchased a used vehicle from Gullo Mazda on October 3rd. We noticed a slight judder while accelerating during test drive, but assumed it was because the vehicle contained a CVT instead of a traditional transmission. We asked if there was anything wrong with it and was assured there was not and that it had been inspected. It continued to do the same acceleration judder at a continually increasing rate so we went to get it diagnosed at a local dealership just in case, we were told the CVT chain slips around 2000rpm and the entire transmission needs to be replaced. The cost of this repair is over $7,000, and since we didn’t buy an extended warranty Gullo Mazda was unwilling to help us out. My wife is currently 6 months pregnant and we will have to pay for this repair 100% out of pocket. I am not saying don’t buy a used vehicle from Gullo Mazda, but I would highly recommend getting your own inspection if you do.

Spent 3-hours at the dealership and we were $40 away from doing the deal and they wouldn’t budge. So went to Another Mazda dealer. Felt as though we weren’t worthy of buying a car from them.

Always get the runaround always transferring and you can never get the right answer from anybody.

I had a really bad experience here. I drove from quite a distance away to look at a specific car. When I arrived I was told it wasn't available, although it's still currently listed on their website and I confirmed it by email a few hours prior. The other cars I was shown were dirty and not even deep cleaned. The whole dealership feels cheap and I felt disrespected.

The finance department tacked on a gap insurance fee of $40 per month to the vehicle loan. I requested it to be cancelled and removed. It was never removed. I will never purchase a vehicle from Gullo again.

Their YouTube commercials are ridiculously loud.

Thank you Steve Garbs, for making this transaction so quick and easy. You helped me find exactly what I was looking for. I’ll most definitely recommend this dealership and Steve Garbs.

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Bought my daughter a bran new Mazda from here 3 weeks ago. Paid flat out 100% of 33,000. Since I did not need to discus financing I figured my credit wouldn’t be checked. I’m trying hard to get my credit to a solid 750 and noticed that this place did in fact do a ‘soft’ credit check. I don’t know the difference between a hard credit check versus a soft credit check, but what I do know is that it affected my credit by four points down now. I’m ok w/ 746, but I’m not ok with the finance manager ... Read More

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Google - Oct 23, 2023

Bought my daughter a bran new Mazda from here 3 weeks ago. Paid flat out 100% of 33,000. Since I did not need to discus financing I figured my credit wouldn’t be checked. I’m trying hard to get my credit to a solid 750 and noticed that this place did in fact do a ‘soft’ credit check. I don’t know the difference between a hard credit check versus a soft credit check, but what I do know is that it affected my credit by four points down now. I’m ok w/ 746, but I’m not ok with the finance manager REGGIE KING running my credit without even informing me. Plus I had my checkbook in my purse and apparently if I write a check versus swiping my card then a ‘soft’ credit check wouldn’t of even happened. I was never even informed this information. My Porsche buddy told me the finance manager there did me wrong. We get new cars like every 3-4 years, and REGGIE KING; you my dear have caused that dealership to lose business.

Really disappointed. We were promised free scratch repairs for our pre-owned Mazda6. I have called the dealer number of time. I spoke with our sales rep, sales manager and have not get a clear answer. Makes me think pre-owned vehicles are not as important as new cars.

Manager Sergio said no test drive without giving my phone number. Nope, not happening. There are other dealers that don't play silly control games.

Disappointing Experience with a Used Car from Gullo Mazda. We recently purchased a used car from Gullo Mazda, and unfortunately, it has been nothing but trouble. The car had multiple problems. We have been left frustrated and disappointed. The overall experience with Gullo Mazda has been disheartening, and we would not recommend purchasing a used car from them.

Love doing business here. Salespeople are straightforward with none of the expected slime techniques I've repeatedly found at other dealers. Service is very good; more than once I've brought my car in that other Mazda dealers have failed to repair and their repair crew nails the problem and fixes it. Services prices are reasonable and their techs are straightforward. Prices are pretty competitive for new cars; do your comparison shopping and walk in as an informed consumer and you'll do fine here.

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Brought used 2014 Toyota Corolla on Nov 2022……Thinking that we get throughly inspected vehicle in dealership.. they sold me like junk…had lot of problem from very first… Don’t recommend this dealer ship for used vehicles….

A 13 year relationship has ended between myself and Gullo Mazda. If you lie to me, I am done. First I want to say there is no problem with the sales department, I bought my last vehicle from Debbie and she was great. The problem is with the service department. I took my vehicle in to get my oil changed and the free tire rotation done. I had heard some people will mark a tire with a metallic marker to be sure that their tires are actually getting rotated because they are being lied to. So, on the morning I took ... Read More

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Google - May 2, 2023

A 13 year relationship has ended between myself and Gullo Mazda. If you lie to me, I am done. First I want to say there is no problem with the sales department, I bought my last vehicle from Debbie and she was great. The problem is with the service department. I took my vehicle in to get my oil changed and the free tire rotation done. I had heard some people will mark a tire with a metallic marker to be sure that their tires are actually getting rotated because they are being lied to. So, on the morning I took my car. I marked my front left tire. The service manager came and told me everything’s been done. Your tires have been rotated And I even spent an extra $200 to get my brake system flushed. WAS THAT EVEN DONE?!? Well, I drove over to the parking area at the dealership, got out and checked my left front tire, guess what? The tires had not been rotated. So I drove it back around and went to the service department and told Warren, the tires were not rotated. He apologized and the job got done. He apologized a couple of more times when my car was brought back to me and he said “I just don’t understand. I don’t know why it wasn’t done.” Well, guess what, I doubt y’all ever rotate tires like you say you will. I won’t go to a dealership after I’ve been lied to ever again. You don’t appreciate me as a customer after 13 years, I am done. And by the way, he didn’t offer me a discount coupon for next time, there will be no next time, he could’ve offered me a tank of gas, but nothing other than a week. little apology.

As a business owner myself, this isn't the type of business you want to work with. Purchased a car, less then 24 hours later the check engine light comes on and theres a squeaking sound. Its a car, stuff happens. I find it odd it happened right as i bought it. I bring it back, they say they fixed it. I asked if the squeaking noise is still there. They said yea and expected me to take a squeaking car lol. So I refused, they took it back. 3 weeks goes by, they say they fixed it. I pick it up, 3 ... Read More

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Google - Mar 30, 2023

As a business owner myself, this isn't the type of business you want to work with. Purchased a car, less then 24 hours later the check engine light comes on and theres a squeaking sound. Its a car, stuff happens. I find it odd it happened right as i bought it. I bring it back, they say they fixed it. I asked if the squeaking noise is still there. They said yea and expected me to take a squeaking car lol. So I refused, they took it back. 3 weeks goes by, they say they fixed it. I pick it up, 3 days later the check engine light is on again. I called Sergio, he said if I bring it back and it needs work then I'll have to pay for any service. Logan was the salesperson, she doesn't really care. As a customer, I'm not sure how or why I'm supposed to come out on the short end of the stick here but that's what happens when you deal with dishonest salespeople and a lazy service department

My wife and I purchased a MX5 from Mazda / Gullo Mazda of Conroe over 3 months ago. It is now October 17, 2022. I have talked with Felcia at the dealership several times concerning the title and metal plates for the vehicle. This dealership has drug it's feet in getting the paperwork done. They say the dealer from whom they purchased the car isn't performing. I have asked for the other dealers name so I might encourage a swifter response. Of course "we can't give you that infomation". I need to add, there was a promise made on ... Read More

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Google - Oct 17, 2022

My wife and I purchased a MX5 from Mazda / Gullo Mazda of Conroe over 3 months ago. It is now October 17, 2022. I have talked with Felcia at the dealership several times concerning the title and metal plates for the vehicle. This dealership has drug it's feet in getting the paperwork done. They say the dealer from whom they purchased the car isn't performing. I have asked for the other dealers name so I might encourage a swifter response. Of course "we can't give you that infomation". I need to add, there was a promise made on a small plastic part of the front bumper that Gullo Mazda of Conroe said they would replace as well. Guess what, that part isn't in as well. Surprise, I would not recommend this dealership to anyone at this time. Steer clear because they are underperforming in my opinion.

I have been calling the salesman to find out how to open the trunk of a 2021Jeep Cherokee since it was not explained to me last Saturday when I purchased it but haven’t been able to receive a call back. I looked at the Manual which says it’s “foot censored” however it does not work. Can someone people call me back I’m tired of leaving voicemails!!! Receptionist and service dept. were nice but I need a person who can help me!!